Changes due to COVID-19

 

To keep the community safe, Posy & Twine Florist has currently closed the shop doors, and is providing contactless delivery and pick-up only.

Pick-up is available each morning between 9am – 12pm, Monday to Friday.

Deliveries will generally occur in the afternoon, unless by prior agreement. Timed deliveries cannot be guaranteed. 

 

General Terms

At Posy & Twine Florist you can confident that we will use high
quality seasonal flowers, supporting local growers as much as possible. Our
floral arrangements are carefully wrapped in environmentally responsible
wrapping. We have made the environmentally responsible decision to avoid single
use plastic products wherever possible, including floral foam.

Flowers can be ordered either online, in store or by phoning us
during business hours on 0490 365 212. Email orders should not be consider
final until an email confirmation reply has been received. Email orders still
require the standard notice period for same day delivery.

Same day delivery can be arranged for all orders received by 11am.
For urgent deliveries, please phone us in 0490 365 212 and we will do our best
to accommodate your request.

When ordering online, please be aware that multiple images are
provided to give an indication of Posy & Twine Florist arrangement style
and available colour palettes. Flowers and foliages may vary due to seasonal
availability and quality. Payment of your order demonstrates trust in our experience, judgement and
discretion in choosing materials that will best suit your selection. Please
contact us if you would like to discuss availability of the season’s best
quality blooms.

Delivery

Flower delivery is available within our Sydney service area from
Monday to Saturday. Delivery is not available on Sundays and Public Holidays.

Delivery fees start at $10 for local deliveries and go up to a maximum
of $30 for the outermost areas available for online orders, which is within
17kms of our Telopea store, plus the Sydney CBD and surrounding suburbs.  

Delivery is available within our standard business hours of 9am
and 4pm, with some deliveries arriving up to 5pm. If you prefer morning or afternoon
delivery, please make a note while ordering your flowers, and we will do our
best to accommodate. We are unable to guarantee a delivery time due to factors
out of our control.

Same day delivery can be arranged for online order received by
11am. For urgent deliveries, please phone us in 0490 365 212 and we will do our
best to accommodate your request.

We deliver to Telopea, Oatlands, Carlingford, Eastwood, Parramatta, Epping, North Rocks, Ryde and many more suburbs across Sydney. Please see our Delivery list to check the area you require. If you require delivery elsewhere is Sydney, please contact us for a quote.

If the recipient is not at home upon delivery, we will leave the
flowers in a sheltered place if safe to do so. If we are unable to obtain
access to an apartment or townhouse, an additional couriers fee will be charged
for a second delivery attempt.

Event Terms

If you wish to secure the services of Posy & Twine Florist for
your wedding/event date, we are happy to provide a complimentary consultation
and quotation. We suggest a prompt deposit payment of the greater of $200 or 20% to avoid
disappointment. We are unable to hold your wedding date without this payment.
This payment is non-refundable in the event of cancellation, but can be
moved to a different date if Posy & Twine Florist are available on that date.

Final payment is due no less than 3 weeks prior to your wedding,
after which we prefer there to be no further changes. This allows us the time needed to source and
order the blooms required. No items can be removed after this time. Additional
item scan only be added if enough time is given to source the extra
flowers required, subject to availability.

Posy & Twine Florist will make all reasonable efforts to
source and supply the flower varieties agreed upon. As flower quality and availability vary with the weather
and the seasons, there may be occasions where substitute flowers need to be
used. If this will impact the overall look of your arrangements, we will
contact you to discuss. Payment of your deposit demonstrates trust in our experience, judgement and
discretion in choosing materials that will best suit your overall vision.

Payments and Personal Information

We require full payment of floral arrangements to be made upon placement
of orders.

Any personal information is collected exclusively for processing of
payments, arranging flower deliveries or for contact regarding orders,
workshops or wedding bookings. We will not share your information with any
third party.

Flower Party Workshops

Once we have confirmed that the date for your special day is
available, a non-refundable deposit of $200 is necessary to confirm your
booking. Final numbers and payment of balance is due 7 days prior to event. A
minimum payment of 6 party attendees is required, even if less participants are
expected to attend, in which instance attendees will be given extra flowers to
work with.