General Terms

At Posy & Twine Florist you can confident that we will use high quality seasonal flowers, supporting local growers as much as possible. Our floral arrangements are carefully wrapped in environmentally responsible wrapping. We have made the environmentally responsible decision to avoid single use plastic products wherever possible, including floral foam.

Flowers can be ordered either online, in store or by phoning us during business hours on 0490 365 212. Order placed via email should not be consider final until an email confirmation reply has been received and full payment made. Email orders still require the standard notice period for same day delivery. Online order are preferred where possible. 

Same day delivery can be arranged for all orders received by 11am. For urgent deliveries, please phone us in 0490 365 212 and we will do our best to accommodate your request.

When ordering online, please be aware that multiple images are provided to give an indication of Posy & Twine Florist arrangement style and available colour palettes. Flowers and foliages may vary due to seasonal availability and quality. Payment of your order demonstrates trust in our experience, judgement and
discretion in choosing materials that will best suit your selection. Please contact us if you would like to discuss availability of the season’s best quality blooms.

Delivery

Flower delivery is available within our Sydney service area from Monday to Friday. Delivery is not currently available on weekends and Public Holidays.

Delivery fees start at $10 for local deliveries and go up to a maximum of $40 based on the distance from our Telopea store. 

Delivery is available within our standard business hours of 9am to 4pm, with some deliveries arriving up to 5pm. If you prefer morning or afternoon
delivery, please make a note while ordering your flowers, and we will do our best to accommodate. We are unable to guarantee a delivery time due to factors
out of our control.

Same day delivery can be arranged for online order received by 11am. For urgent deliveries, please phone us in 0490 365 212 and we will do our best to accommodate your request.

We deliver to Telopea, Oatlands, Carlingford, Eastwood, Parramatta, Epping, North Rocks, Ryde and many more suburbs across Sydney. Please see our Delivery list to check the area you require. If you require delivery elsewhere is Sydney, please contact us for a quote.

If the recipient is not at home upon delivery, we will leave the flowers in a sheltered place if safe to do so. If we are unable to obtain access to a security apartment, unit block or gated property, an additional couriers fee will be charged for a second delivery attempt. To avoid these issues, we request phone details for the recipient upon checkout so that we can make contact to arrange delivery. 

Event Terms

If you wish to secure the services of Posy & Twine Florist for your wedding/event date, we are happy to provide a free quotation. We suggest a prompt deposit payment of the greater of $200 or 20% to avoid disappointment. We are unable to hold your wedding date without this payment. This payment is non-refundable in the event of cancellation, but can be moved to a different date if Posy & Twine Florist are available on that date.

Final payment is due no less than 3 weeks prior to your wedding, after which we prefer there to be no further changes. This allows us the time needed to source and
order the blooms required. No items can be removed after this time. Additional items can only be added if enough time is given to source the extra flowers required, subject to availability.

Posy & Twine Florist will make all reasonable efforts to source and supply the flower varieties agreed upon. As flower quality and availability vary with the weather
and the seasons, there may be occasions where substitute flowers need to be used. If this will impact the overall look of your arrangements, we will contact you to discuss. Payment of your deposit demonstrates trust in our experience, judgement and discretion in choosing materials that will best suit your overall vision.

Payments and Personal Information

We require full payment of floral arrangements to be made upon placement of orders, and prior to delivery. 

Any personal information is collected exclusively for processing of payments, arranging flower deliveries or for contact regarding flower orders. We will not share your information with any third party.